Privacy Policy
This Privacy Policy explains how Realtor Relay (“we,” “our,” “us”) collects, uses, and protects your personal information, including information related to our SMS messaging program.
1. Information We Collect
We may collect the following personal details when you use our website, request our services, or opt in to receive SMS messages:
- Full name
- Email address
- Phone number
- Service preferences (e.g., buying, selling, mortgage assistance)
- ZIP code or location data
- Communication and listing preferences
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
Your information is used to:
- Connect you with verified real estate professionals
- Respond to your inquiries and support needs
- Customize your user experience
- Provide updates, offers, and recommendations
- Send transactional and promotional SMS/MMS messages (with your consent)
- Improve our website and services based on usage data
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
3. Lead Sharing and Referrals
If you request services, we may share your details with our trusted agent or mortgage partners only to fulfill your request.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
4. Data Protection
We implement reasonable administrative, technical, and physical measures to safeguard your data from unauthorized access, disclosure, or misuse.
5. Your Choices
You can:
- Opt out of non-essential communication anytime
- Request access to or deletion of your data
- Control cookie preferences in your browser settings
6. Cookies
We use cookies to improve website performance and personalize your experience. You may disable cookies through your browser settings if preferred.
7. Third-Party Links
We use cookies to improve website performance and personalize your experience. You may disable cookies through your browser settings if preferred.
8. SMS Messaging Program
Our SMS program complies with CTIA guidelines, applicable U.S. laws, and industry best practices for data privacy and consumer protection.
9. Compliance with Industry Standards
Program Name: Realtor Relay SMS Alerts
Description: This program sends appointment confirmations, reminders, service updates, and occasional promotional offers related to real estate services. Message frequency varies.
- Opt-Out Instructions: You can cancel the SMS service at any time by texting “STOP” to our shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
- Rejoining Instructions: To rejoin, opt in again through our website, forms, or service request process. We will resume sending SMS messages to you.
- Help Instructions: If you experience issues with the messaging program, reply with “HELP” for more assistance or contact us at support@realtorrelay.com or +1 (346) 214-6333.
- Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.
- Message and Data Rates Disclaimer: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.
10. Legal Compliance
Our SMS program complies with CTIA guidelines, applicable U.S. laws, and industry best practices for data privacy and consumer protection.
11. Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised effective date.
12. Contact Us
For privacy-related inquiries, please contact:
Realtor Relay
2717 Commercial Center Blvd., Suite E200
Katy, TX 77494 USA
Phone: +1 (346) 214-6333
Email: support@realtorrelay.com
